Effective Date: These Terms shall become effective on April 29, 2026.

• The Roborock Points Program (the "Program") is open to legal residents of 18 years old or older at the time of entry. The Program is subject to all applicable laws and regulations. The Program is offered to individuals only. Corporations, associations, including school organizations, or other groups may not participate in the Program. Void where prohibited. Participation of the Program is subject to the Terms and Conditions and Privacy Policy of the official Roborock website in the region where the account is registered.
• To ensure points are accurately credited, you must be logged into your official account prior to completing your order. Points will not be awarded automatically for orders placed through "guest checkout."
• The Program provides benefits which are additional to and do not affect your statutory rights as a consumer under applicable law in the relevant jurisdiction.

1. For purchases that meet conditions, if the amount that you paid for an entire product = the MSRP of that entire product, then the points you gain will be equal to 1.2 times that amount.

2. If the amount you paid for an entire product < the MSRP of that entire product, then the number of points awarded to you will be equal to the amount you spent.

3. For purchases of accessories, the number of points awarded to you will be equal to the amount you spent.

4. During special promotional periods, please refer to the specific event page for the applicable Reward Points terms.

5. Points are not awarded for expenses such as taxes, shipping, or anything else. Purchases that meet conditions refer to products purchased via the official Roborock CA website.

Points will be deposited in your account as “Pending Points” after your product has shipped. If only some of the products in your order have shipped, then we will first deposit the points you obtained as “Pending Points” for the products that have already shipped.

For example, if you plan to purchase items worth $100 CAD and have 1,200 points in your account, with an exchange rate of 30 points = $1 CAD, you may redeem points for up to 30% of the order value, which is $30 CAD, for this order. After redemption, the corresponding points will be deducted from your account, leaving a remaining balance of 300 points.

The final amount will depend on the actual deduction from your account.

Please note that using coupons may change the number of points deducted. The final amount will depend on the actual deduction from your account.

[Effective date: These provisions shall become effective on 8 July 2026. Upon the effective date, the system will automatically calculate the points in user accounts and assign them to the corresponding Engagement Score tiers.]

Engagement Scores are a dedicated metric for membership tier qualification. They are derived exclusively from valid, unfrozen Roborock Points generated from users' completed orders and serve as the sole basis for membership tier upgrades, retention, downgrades, and benefits allocation.

1. Engagement Score Accumulation Rules

Following the successful fulfillment of an order, and after the associated Roborock Points are unfrozen upon expiration of the point-freeze period published by Roborock, the system will automatically convert eligible, unfrozen Roborock Points into Engagement Scores at a ratio of 1 : 1.

Only Roborock Points that have been fully activated, unfrozen, and are available for standard redemption are eligible for inclusion in Engagement Score calculations. Points in pending, frozen, subject to abnormal control, or otherwise controlled states will be excluded.

*Abnormal control applies only to the following situations: (a) freezing actions mandated by competent authorities in accordance with applicable laws; (b) reasonable suspicion by Roborock of exploiting system loopholes, fraud, misconduct, fake transactions, or other dishonest activities; (c) security protection mechanisms triggered due to improper user account operations.

Engagement Scores are not generated at the time of payment. Instead, they will be calculated and credited in batch processing after the associated points are unfrozen.

2. Refund Deduction Rules

In the event of full refunds, partial refunds, or after-sales returns resulting in refunds, the system will proportionally deduct the Engagement Scores based on the refunded amount.

For partial refunds, scores will be deducted proportionally; whereas full refunds shall result in the complete reversal of all Engagement Scores accrued from the relevant order. Changes in Engagement Scores may directly trigger a downgrade in membership tier, along with corresponding modifications to associated benefits.

3. Validity and Tier Retention Rules

Engagement Scores remain valid indefinitely and do not reset on a monthly basis. Once a membership tier is achieved, it will be maintained indefinitely unless refunds cause the Engagement Score to fall below the required threshold for that tier. If the score drops below the threshold due to deductions, the membership tier will be downgraded accordingly.

4. Tier Changes and Effective Timing

Roborock settles Engagement Scores data on a daily basis and updates membership tiers in the early hours of the following day. Any tier upgrade or downgrade takes effect immediately upon update, and corresponding membership benefits are adjusted accordingly. Users will be notified of tier changes via email. A user's failure to promptly review such notifications shall not affect the effectiveness of the tier adjustment rules.

5. Special Orders Excluded from Scoring

The following orders shall be excluded from Engagement Score accumulation: promotional bonus allocations, coupon-offset differentials, complimentary or gift orders, zero-value orders, uncompleted pre-sale orders, installment orders that have not been fully settled, non-compliant transactions, and abnormal or fraudulent orders intended to exploit the system. Exchange orders do not result in any increase or decrease in scores. Only returns with refunds will trigger score deductions. Equivalent exchanges (where no additional payment is required) do not affect scores. Where an exchange involves an additional payment by the user, such incremental payment shall be treated as a separate transaction and scored in accordance with standard accumulation rules. All return-and-refund scenarios shall remain subject to the applicable refund deduction rules.

6. Appeals and Policy Amendments

In the event of discrepancies in Engagement Score calculations, including miscalculations or omissions, users may submit an appeal to Customer Service within thirty (30) days following order completion. Upon verification, Roborock will rectify the discrepancy and apply the appropriate score adjustments.

Roborock reserves the right to revise and improve these rules in accordance with operational requirements. Any such amendments will be announced in advance and shall not apply retroactively to Engagement Scores already accrued.

7. Disclaimer of Liability

Roborock shall bear no obligation to provide compensation for membership tier downgrades or the revocation of associated benefits resulting from refunds. Furthermore, Roborock shall not assume liability for discrepancies in membership benefits arising from causes not attributable to the company.

1. Points can only be used on the official Roborock CA website to deduct from orders containing Robot Vacuums or Wet & Dry Vacuum, or to redeem merchandise in the Points Mall. Points balances deduct from orders containing Robot Vacuums or Wet & Dry Vacuum, or to redeem merchandise in the Points Mall. Points balances are displayed on the Points History page of your user profile. The sum of points other than those marked as "Pending Points" is your currently available points. This is your available points balance on the current website.
2. 30 points = $1 CAD. You can use points to deduct up to 30% of the whole-dollar amount of the product price in CAD (not including tax, shipping, and insurance). Points that will expire soonest will be deducted first.
3. Example: For a Robot Vacuum priced at $299.99 CAD, points can be used to deduct up to $89 CAD (not including tax, shipping, and insurance). You will still need to pay $210.99 CAD.
4. Orders paid with (even partially) reward points will not earn additional points.
5. Points cannot be combined with other discounts (e.g., member discounts, promotional discounts, etc.)
6. When using points for discounts, the total amount that can be offset by points in a single order must not exceed 30% of the total payable amount for items eligible for point redemption. The amount eligible for point redemption may be adjusted as needed. Please refer to the actual page for specific details.
7. When redeeming points offset the total order amount, the redemption value may not exceed 30% of the order total and will be rounded down.
8. If you use points to pay for your new order, you will not receive new points for that order.
9. Orders with the 2B discount are excluded from the points program (points cannot be earned or redeemed).
10. Redemption rates and rules are subject to the latest active promotions or catalog at the time of redemption.

Log in to your Roborock account, then click on “User Profile / Points Center” to view your points balance to view your available points. The sum of points other than those marked as "Pending Points" is your currently available points. You can only view your points balance on the current website for that site.

1. Points for an order will be issued after the order has been shipped. Once issued, the points will enter a 37-day freezing period. During the freezing period, the points cannot be used or redeemed. They will be displayed in your account under "Pending Points". If any refund occurs for the order during the freezing period, we will deduct a corresponding amount of points from your pending points based on the refund amount. In the case of a full return and refund of the order during the freezing period, the pending points related to that order will be canceled and will not be unfrozen or made available. In the case of a partial refund, we will calculate and grant the available points after the freezing period ends, based on a pro-rata basis of the final transaction amount.
2. If you cancel an order, the points used as payment for that order will be refunded to your account immediately.
3. If you return the entire order, the points used as payment will be refunded to your account along with the refund. If you return only part of the order, the corresponding portion of the used points will be refunded based on the ratio of the returned item amount to the total order amount.
4. If some or all of the points used for payment have expired at the time of order cancellation or return, those expired points will not be refunded. You can view your points details in your account.
5. Orders paid using points will not earn any reward points.
6. If you earn points from your first order and use those points to place a second order, and then request a full or partial return/refund for the first order, we will deduct the corresponding points originally issued for the first order. If your account balance is insufficient to cover the deduction, the points balance may be deducted to zero or a negative value.
7. If you return an item after confirming receipt, the reward points earned from that order will be deducted after we confirm receipt of the return. Points that are about to expire will be deducted first.

1. During the campaign, Roborock reserves the right to disqualify any user who participates through illegitimate means, including but not limited to: cheating to obtain benefits (e.g., by a single member using multiple identities), providing false information, disrupting system operations, carrying out network attacks, or using automated scripts for bulk purchases. If such actions cause losses to Roborock, Roborock retains the right to seek compensation from the violating user.  *Roborock may deem accounts as belonging to the same member if any of the following identifying information is consistent, similar, or, based on Roborock's analysis, indicates a single user: phone numbers, email, payment accounts, device IDs, recipient names, or shipping addresses.
2. Under no circumstances shall participants be permitted to obtain awards for, and hereby waive all rights to, punitive, incidental, or consequential damages, including reasonable attorney's fees. Participants are entitled solely to the recovery of their actual out-of-pocket expenses (if any) directly associated with participation in this Program. All participants waive all rights to have damages multiplied or increased.
3. In the event of Force Majeure, which includes but is not limited to natural disasters, government actions, epidemics, war, strikes, power/communication failures, or any other objective circumstances that are unforeseeable, unavoidable, and insurmountable, or in cases of systemic technical failures or large-scale cheating that severely compromises the fairness of the program, Roborock reserves the right to take necessary measures. These measures may include suspending, modifying the program rules, or terminating the Program.
4. Should logistics delays or service failures occur during product delivery or home service due to force majeure (including but not limited to pandemic control measures, natural disasters, or severe weather), both parties shall negotiate to adjust the service schedule. Roborock shall not be held liable if the service is rendered impossible to complete directly as a result of such force majeure events.
5. Your entry into the Program constitutes Your agreement to release and hold harmless the Promoter and its subsidiaries, representatives, affiliates, partners, advertising and promotion agencies, successors, agents, assigns, directors, employees, and officers against and from any and all claims, liability, illness, injury, death, litigation, loss, or damages that may occur, directly or indirectly from participation in the Contest and/or the 1) Winner accepting, possessing, using, or misusing of any awarded prize or any portion thereof; 2) any type of technical failure; 3) the unavailability or inaccessibility of any transmissions, phone, or Internet service; 4) unauthorized intervention in any part of the entry process or the Promotion; 5) electronic error or human error in the Promotion administration or the processing of entries.
6. Please note that Roborock reserves the sole and final right to modify, suspend, replace, or terminate this event/programme at any time. Any such changes will generally be announced at least 30 days in advance on the official Roborock Points Program Terms, and Roborock holds the ultimate authority over the interpretation of all terms.  We will make every reasonable effort to provide notice to participants in the event of termination or replacement to allow for proper winding down, but we may not always be able to do so. However, Roborock reserves the right to make changes without the full notice period in exceptional circumstances, as permitted by law.

THE PROGRAM IS GOVERNED BY THE LAWS OF THE STATE OF DELAWARE, USA, WITHOUT RESPECT TO CONFLICT OF LAW DOCTRINES. You agree to the personal jurisdiction by and venue in the state and federal courts in New Castle County, Delaware, and waive any objection to such jurisdiction or venue. The preceding provision regarding venue does not apply if you are a consumer based in the European Union. If you are a consumer based in the European Union, you may make a claim in the courts of the country where you reside. Any claim under these Terms and Conditions must be brought within one (1) year after the cause of action arises, or such claim or cause of action is barred. Claims made under the separate terms and conditions of purchase for goods and services are not subject to this limitation.

If the whole or any part of a provision of these Terms is void, unenforceable or illegal in one jurisdiction, the remainder of these Terms shall be enforceable and valid in a court of competent jurisdiction.

By participating in this PROGRAM, you are deemed to have agreed to the relevant rules.