To provide our customers with confidence, Roborock offers a 30-Day Price Match Promise on eligible purchases made through official Roborock Canada online stores.

1. Eligibility

This guarantee applies to:

• Purchases made directly from https://ca.roborock.com/pages/roborock-store.
  
• The same product (identical model, specifications, and color) that is new and in stock at the time of the request.
  

Third-party reseller or marketplace orders (such as Amazon, eBay, or other online retailers) are not covered by this policy.

2. Guarantee Period

The Price Match Promise is valid for 30 calendar days from the original purchase date, as indicated on your order confirmation.

If the same item is offered at a lower publicly listed price on an official Roborock Canada online store within this 30-day period, you may request a refund of the price difference.

3. Request Process

To submit a Price Match request:

Contact Roborock Customer Service via support-ca@roborock.com.

Provide the following information:

• Order number
  
• Purchase date
  
• Screenshot or valid link showing the lower price and timestamp
  

Once verified, Roborock will process the refund of the price difference to your original payment method within 7 business days.

4. Exclusions

Requests where the lower-priced item used for comparison falls under any of the following categories are not eligible:

• Coupon codes, vouchers, membership discounts, special group discounts, bundles, referral or share discounts, bundles or gift-with-purchase promotions.
  
• Flash sales, limited-time events (e.g., Halloween promotions, Valentine’s Day sales, new product limited-time offers, weekend flash deals), or major promotional periods (e.g., Black Friday, Cyber Monday, Christmas/New Year sales).
  
• Price changes caused by currency exchange fluctuations, shipping fees, taxes, or import duties.
  
• Refurbished, open-box, used, or clearance items.
  
• Pricing errors, misprints, or typographical mistakes on other sites.
  
• Any coupons, promo codes, discounts, or special offers not directly issued by Roborock (including those provided by banks, card issuers, or third-party partners).
  
• Items marked by Roborock as not eligible for price-match or price-adjustment promotions.
  

5. Refund Processing and Returns

• If you request a return for a product for which you have previously received a price difference refund under this Promise, the refund amount for your return will be calculated based on the net price you paid after the price match refund has been deducted.
  
• The price difference refund received is final and will not be re-credited.
  

6. Limitations

• Each order is eligible for one price refund only.
  
• Roborock reserves the right to verify eligibility and deny claims that do not meet the terms of this policy.
  
• This policy does not extend or alter any existing return, refund, or warranty period.
  
• The Price Match Promise is non-transferable and applies only to the original purchaser.
  

7. Improper Conduct and Remedies

If Roborock reasonably determines that a user has engaged in any improper conduct in participating in this Price Match Promise program, including but not limited to:

using fraudulent methods to claim the benefit (e.g., scripted purchasing, creating fake orders), providing false information, disrupting system operations, implementing cyber-attacks, or violating the principle of good faith —

Roborock shall have the right, at its sole discretion, to decline the price match request or revoke the approved status of any request.

Furthermore, Roborock may require the user to return any price difference refund that has already been issued as a result of such improper conduct.

If the user's improper conduct causes any losses to Roborock (including but not limited to direct economic losses, reputational damage, and reasonable costs incurred for safeguarding rights, such as legal fees), Roborock reserves the right to claim full compensation from the user.

8. Force Majeure and Program Suspension/Termination

In the event of Force Majeure — including but not limited to natural disasters, government actions, epidemics, war, strikes, power/communication failures, or other unforeseeable, unavoidable, and insurmountable circumstances — or in cases of systemic technical failures or large-scale cheating that compromise the fairness of the program,

Roborock reserves the right to take necessary measures, including suspending, modifying, or terminating the Price Match Promise.

9. Policy Changes

Roborock reserves the right to modify, suspend, or terminate this Price Match Promise at any time without prior notice, provided that such changes do not affect valid claims already submitted within the guarantee period.

10. Disputes

This Price Match Promise shall be governed by and construed in accordance with the laws of Canada, without regard to conflict of law principles.

Under no circumstances in any such dispute shall participants be entitled to punitive, incidental, or consequential damages, including reasonable attorney’s fees, other than participants’ actual out-of-pocket expenses (i.e., costs associated with submitting the Price Match request).

Participants waive all rights to have damages multiplied or increased.

For questions or assistance, please contact:

📧 support-ca@roborock.com
🌐https://ca.roborock.com/pages/roborock-store

Roborock Christmas Cashback Promotion Terms

1. Christmas Cashback Promotion Overview

To thank customers for their support, this Christmas cashback promotion is organised and operated by Roborock (hereinafter referred to as the "Organiser").

This promotion runs only on the following specified date:

21 December: 00:00:00 PST – 23:59:59 PST

Customers who place qualified orders through https://ca.roborock.com/ (hereinafter referred to as "Qualified Customers") on this specified date will automatically participate in this promotion.

Qualified Customers may receive cashback rewards based on the following criteria:

• Single order actual paid settlement amount ≥ CA$500 (cannot be accumulated across multiple orders)
  
• Ranking based on order settlement time
  

Returns or other refunds may result in loss of your cashback eligibility. For details, please refer to Clause 3.2 Return and Refund Processing.

Important Note:

This is a one-day promotion and all rankings are based solely on qualified orders placed on 21 December.

Winner lists will be announced on designated pages at https://ca.roborock.com/ on December 25, 2025.

Cashback will be processed via refund to the original payment method, with all refunds completed by January 12, 2026.

Winning customers should monitor their original payment accounts for refund activity; the Organiser will not send individual notifications.

2. Applicable Region, Ranking-Based Rewards & Purchase Amount Requirements

Promotion Period:

21 December, 12:00 AM – 11:59 PM PST

Purchase Requirement:

Single order (based on settlement time) actual paid amount ≥ CA$500 (cannot be accumulated across multiple orders)

Cashback Rewards (December 21 Only):

• 1st Place: CAD 150 cashback
  
• 2nd–10th Place: CAD 100 cashback
  
• 11th–50th Place: CAD 50 cashback
  

Total Winners: 50 customers

Winner Announcement:

Published on https://ca.roborock.com/ on December 25, 2025.

3. Distribution & Redemption Rules

3.1 Cashback Processing

• 
  Winner lists will be published on the Canada site designated page on December 25, 2025.
  
• Cashback rewards will be processed via refund to the original payment method by January 12, 2026.
  
• Winning customers must check their payment accounts to confirm refund receipt; the Organiser will not send separate arrival notifications.
  

3.2 Return & Refund Processing Eligibility Verification

• Full order returns/refunds will result in loss of cashback eligibility.
  
• If you request a return for products that previously received cashback, the refund amount will be calculated based on the net price you actually paid after deducting the cashback refund.
  
• Partial returns/refunds that reduce order value below the required amount for participation will cancel cashback eligibility.
  
• If the remaining order value still meets the requirement, cashback eligibility remains valid.
  
• If cashback was already issued and eligibility is later revoked, Roborock reserves the right to deduct the cashback amount from your refund.
  

4. Restrictive Clauses

4.1 Order Validity

• Orders must meet the minimum amount requirement.
  
• Returns that cause the order to fall below the threshold will result in loss of eligibility.
  
• Roborock reserves the right to verify eligibility and deny claims.
  

4.2 Participation Restrictions

• Each order can only qualify for cashback once.
  
• The promotion is non-transferable and applies only to the original purchaser.
  

4.3 Promotion Conflicts

• This promotion cannot be combined with other conflicting Roborock offers.
  
• In case of overlap, customers must choose one promotion.
  

5. Improper Conduct and Remedies

Any attempts to abuse the promotion (such as bulk ordering solely for rewards, creating fake accounts, etc.) will result in:

• Immediate revocation of rewards
  
• Rejection or cancellation of cashback requests
  
• Requirement to return any cashback already issued
  
• Permanent ban from future Roborock promotions
  
• Roborock may claim compensation for losses caused by improper conduct.
  

6. Disclaimer

• Rankings are determined by system-recorded settlement time.
  
• Roborock reserves the right to modify, suspend, or terminate the promotion without affecting valid orders submitted before changes.
  
• In case of conflict between these Terms and promotional materials, these Terms prevail.
  

6.1 Force Majeure and Programme Suspension/Termination

In the event of natural disasters, government actions, epidemics, war, power/communication failures, or large-scale cheating affecting fairness, Roborock may suspend, modify, or terminate this Christmas Cashback Promotion.

7. Disputes

This promotion is governed by the laws of the Province of Ontario, Canada.

Entrants waive rights to punitive or consequential damages beyond actual out-of-pocket expenses.

By participating, you acknowledge that you have reviewed, accepted, and agreed to all Terms.

For questions or assistance:

📧 support-ca@roborock.com
🌐 https://ca.roborock.com/pages/roborock-store